Ordering

How do I place an order?
We highly recommend using our 100% secure, encrypted online shopping cart system to shop and process your credit card orders. To use this system: Simply browse our extensive product inventory pages on our website www.thetarpswholesaler.com. Click the Add to Cart button for each item you would like to purchase. Enter your desired quantity and press the Add to Cart button. Click on the Continue shopping button to add more items to your shopping cart. You may click on the checkout button on any time to complete your order. Review your order and enter shipping and credit card information. Click on the submit order button and your order is 100% secure.
I just placed an order. Now what?
Thank you for your order! You will receive an email confirmation within minutes of placing your online order. If there are any problems with your order, you will hear from us immediately.
I can't seem to find what I'm looking for.
Try our search bar link on the top of our website or contact us at 877-300-TARP (8277) Please feel free to call us if you have any questions.

Shipping

When will my order be shipped?
Orders placed by 9:30 am EST will usually ship the same business day from our distribution center in Brooklyn N.Y. where all items are in stock ready to be shipped. For orders placed after this time, your order will be shipped the next business day. We ship every Monday through Friday, except national holidays. Our goal is to get your order to you as quickly as possible.
How are shipping charges calculated?
Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service you specify (ground, next day, second day). To view an estimate of your shipping charges, use the shipping calculator feature in the shopping cart.
Can the shipping address be different than the billing address?
Yes! When you check out and enter your billing info, click next to “different billing address”. You will then be prompted to enter your billing address.
Do you ship outside if the US?
We ship to all 50 states in the USA. Unfortunately we do not ship outside of the US at this time.
How do I contact FedEx or UPS?
Phone: 1-800-GO-FedEx (1-800-463-3339) Phone: 1-800-pickups (1-800-742-5877)
Website: FedEx: www.fedex.com UPS:www.ups.com

Contacting us

How can I contact Thetarpswholesaler.com?
We want to help you out in any way we can. You can reach us via phone, mail, or the contact form at the bottom of every single page on our website.

Returns and Replacements

What should I do if an item is delivered damaged or defective?
If you receive a shipment that contains a manufacture defective item, alert customer service and return the product within 30 days with the original receipt. Once the returned item(s) have been inspected and determined to be defective due to manufacturing, all charges will be credited back to the customer, or will be replaced free of charge to the customer. Defective merchandise does not include damage due to acts of nature, negligence or improper use. If the item appears to have obvious damage by FedEx or UPS refuse it and immediately tell the driver to return to shipper. When we receive the package, we will credit the customer or replace the item. Refunds will only be credited to the payment method used in the original transaction. The buyer is urged to check each incoming order carefully before acknowledging receipt from the carrier. For your satisfaction and convenience we will be sure to provide you with fast and courteous service.
Return Policy
If you are not satisfied with your purchase or think that you have purchased the wrong item, you may return it within 30 day of the ship date. All returned merchandise must be in the original packaging with the packing slip that will come with your order. Shipping charges to our returns department are the responsibility of the customer. Upon receiving and inspecting the returned merchandise a full credit will be applied to the customer's credit card. If any returned item is determined to be damaged due to usage, negligence or acts of nature, credit for that item will be denied. The Tarps Wholesaler will not accept returns on merchandise if the original packaging has been altered or if the package is not accompanied by the original packing slip. If the packaging on any item has been opened, The Tarps Wholesaler will deny any refund attempt. We do not charge any restocking fees for returned goods. Customers should ship the product using a trackable shipping method, such as UPS, USPS Priority Mail, or FedEx.

Account and Payment Information

How do I create an account?
Click the log-in link on the top of our site, select I’m a new customer and then simply follow the prompts to complete setting up your account. Your information is never sold to any other company and is kept completely private. Please view our privacy policy for more information
I forgot my password
When logging in click on “forgot your password? And follow the prompts to reset it.
Credit card purchases
All purchases will appear from All In Safety/tarps wholesaler on your credit card statement Only orders originating from the United States of America will be accepted.
What are my payment options?
We gladly accept all major credit cards including American Express, Visa, Master Card and Discover, as well as debit cards which bear the Visa or Master card logo. We also accept PayPal.
Do I have to pay sales tax?
We only charge sales tax if the item is being shipped to a location in New York State. We are required to charge sales tax in New York State as we have a development office there. Sales tax will be calculated according to the specific county in NYS the item is being shipped to. All other states are tax-free.

Privacy and Security

Is this site safe?
Yes. www.thetarpswholesaler.com is tested daily and certified by CompliAssure and McAfee. We are committed to provide our customers with privacy protection. Please click here to view our full privacy policy.

Volume Pricing

Do you offer volume pricing discounts?
Of course we do! Our slogan is buy direct and save and the more you buy, the more you save. For bulk and wholesale discounts, please call our office at 877-300-TARP (8277).

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